Here at Pretzel Crack we aim to provide a great experience every time, but even we can experience the off day occasionally. 

If you have an issue that isn't covered below, please reach out to our team and we'll help work through a solution.

Thank you!

Shipping Accuracy Check your addresses carefully! Our delivery guarantee extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute. 

Refunds and Replacements Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 30 days from receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.

Ordering Policy Orders can be placed 24 hours and 7 days a week via www.pretzelcrack.com. For security purposes we do not accept order information via email.

Cancellation policy or change of order Any change in order including cancellations must be communicated to us before your order is shipped out. If outside of this timeline, we cannot guarantee the change or cancellation.

Handling and Freshness All products shipped from The Pretzel Crack store are shipped fresh from our warehouse. 

We are committed to using only the highest quality ingredients. Our products have will remain fresh and delicious for up to three months.